Privacy Policy

1. Introduction

This is the Privacy Policy of Natural Nine B.V. (“Shuffle”, or “us”), a Curaçao company incorporated in 2022 which operates the online casino www.shuffle.com and is licensed by the Curaçao Gaming Control Board to offer games of chance under license number OGL/2024/1337/0628.

Protecting your personal data is extremely important to us. This Privacy Policy describes how we at Shuffle collect, use and protect the information and data you provide us with, in order to manage our relationship with you. We will process any personal information you provide us with, or that we otherwise have relating to you, in the manner set out in this Privacy Policy.

2. Collection, storage and use of Personal Data

The collection, storage and use of your personal information begins when you provide us with your information.

To register an account with us, you will need to share certain personal information, such as your name, email address, home address, telephone number, and date of birth. In addition, as you begin to enjoy using our services from www.shuffle.com, we will collect other types of information, which may include your IP address and browser type; your device information; your betting, payment and other account transactions; chat transcripts, email correspondence, and potentially phone calls recorded for training purposes. We shall only process your personal data when there is a genuine reason to do so, and that reason must be one of the following:

• When fulfilling a contract we have with you

• Where we have a legal obligation

• Where you have consented to the processing

• When it is in our legitimate interest

• When it is in the public interest

• When it is in your vital interests

If we do use legitimate interests as a reason to process your Personal Data, we will tell you that we are doing so, what our legitimate interests are, and provide you with a method to raise any questions or objections you may have. However, compelling grounds for processing such information may override your right to object.

3. Data security

You acknowledge that no data transmission over the Internet is totally secure. Accordingly, we do not guarantee or warrant the security of any information which you transmit to us. However, once we receive your personal data, we will take reasonable steps to protect it from misuse, loss, unauthorised access, modification and disclosure.

Each Shuffle customer’s information is stored securely. Access rights to this data have been strictly limited to those employees and partners who need the information to perform their jobs. The transfer of all such information is done using appropriate encryption, and the databases containing the information are located in secure environments within password-protected databases.

4. Correction, retention and deletion of Personal Data

You can ask us to correct any incorrect personal information about you that we process by sending an email to [email protected].

We will keep your data for as long as you are a customer of ours. If you are no longer a customer, we will keep your data for the minimum length of time required to comply with the purposes set out in this policy and relevant legal or regulatory obligations. Your Personal Data may be kept longer if we cannot delete it for technical reasons.

You can request the deletion of your personal data by sending an email to [email protected]. Please note that we may not be able to comply with your request at the time it is made if we are subject to a legal obligation to continue to store your data or because of technical limitations.

5. Marketing

All of our marketing communications, whether by email or SMS, will include instructions on how to opt out of receiving such marketing or promotional communication. Consent to this processing can be revoked, in whole or in part, at any time by contacting customer service and letting us know what type of marketing communications you wish to receive, or not. If you wish to completely remove your consent to marketing activities, your personal data will be removed from all of our marketing processes.

Where we have appropriate consent or a lawful basis, some of your personal data will be processed by our external marketing partners to enable us to communicate with all of our customers, either by phone or by email. This may include email and SMS delivery platform providers, prize or giveaway providers, etc. The intent of these communications is to send you marketing material that we hope will be of interest to you about our promotions, new games, offers, prizes, events, etc. You will not receive marketing from third-party sites.

6. Contacting us

If you have any concerns, or would like more detail about how we process your Personal Data, you can contact us at [email protected]. You have the right to request a copy of the personal information we hold about you.