Enjoy a premium VIP experience

The Shuffle VIP programme offers unmatchable exclusive rewards and premium personalized services to our most valued players. Our dedicated VIP team will prioritize your needs and preferences through developing a tailored rewards plan that allows you to harness the potential of your gaming experience.

As a VIP member, you are granted access to a plethora of exclusive rewards, inclusive of;

• Special bonuses and promotions
• Higher deposits and withdrawal limits
• Faster withdrawal processing times
• Access to VIP-only events and tournaments
• Personalized gifts and experiences

To become a VIP member, simply play regularly at our site and accrue the appropriate amount of points for the VIP level. See our Point Guide below for more information on what is required to attain different VIP levels. Once you reach the threshold number of points our VIP team will invite you to join the program and provide assistance to help you enjoy the benefits of the membership as soon as possible.

There is no cost to join our VIP program. Qualifying for VIP membership is as easy as playing regularly and earning VIP points as a reward for your gaming efforts.

Rakeback is a return on the fees that you pay whilst playing on the Shuffle site. It is calculated as a percentage of the rake, and the exact amount you are eligible for will be dependent on your VIP level as well as the wagered amount.

Instant rakeback is a type of rakeback that is credited to your account immediately after you pay a rake or fee. This means that you can use your instant rakeback to continue playing or withdraw it right away, without having to wait for a certain period of time.

Monthly and weekly rakeback are a return on rake that are credited to your account on either a monthly or weekly basis. Both monthly and weekly rakebacks can be used to continue gaming or be withdrawn at your own discretion once they have been deposited.

Reloads are bonus funds that are added to your account when you make a deposit. They can be claimed by making a deposit and by entering a bonus code. Our VIP team will provide you with the necessary information and support to claim your reloads when appropriate.

VIP hosts are dedicated members of the Shuffle customer service team who ensure VIP members premium personalized support and assistance. A VIP host can provide a level of support that is tailored to the needs of its VIP members, allowing for the best possible experience on the Shuffle site.

Shuffle's VIP hosts are equipped with industry-specific training and experience that elevates their customer service skills to be the best in the industry. The personalisation of customer service with a VIP host allows for the support and solutions instigated by the Shuffle team to be specific and accurate in accordance with each individual member.

As a VIP member, you can expect your VIP host to provide personalized assistance and recommendations in relation to services inclusive of, but not limited to:

• Account management
• Bonuses and promotions
• Technical support
• General inquiries

Support will be provided in accordance with the individualistic nature of the needs of each VIP member.

Yes, you can contact your VIP host at any time by phone, email, or live chat.

Once you become a VIP member, you will be assigned a dedicated VIP host who will be responsible for providing you with personalized support and assistance. You will be provided with your VIP host's contact information, and you can reach out to them at any time with any questions or concerns you may have.